Delete your account
You can delete your Msgx account yourself, from the app or the web, and it happens at once. This page explains how, what is removed, and what stays.
In the mobile app
Open Settings, then Account, then Delete Account, and confirm. The account is deleted as soon as you confirm, and the app signs you out.
On the web
Sign in at msgx.ai, open Settings and choose Delete account at the bottom of the page. Type DELETE to confirm. The account is deleted as soon as you confirm, and you are signed out.
What is deleted immediately
- Your profile name, phone number and profile photo.
- Your saved contacts, and your entry in other people's contact lists.
- Your devices and push tokens, your passkeys, and every open session: every device is signed out.
- Live-location data.
- Plans and reminders.
- Private replies from the Msgx agent that only you could see.
- Your settings.
Your account is also removed from every chat it was in. A chat that no one else can read any more, such as your notes or a chat with only the agent, is deleted with its messages.
What stays
- Messages and attachments you sent stay in the chats of the people you sent them to, no longer linked to your name, phone number or photo, until those people delete them.
- The other participants' call history keeps its entries for calls with you.
- Security and audit records that reference the account identifier are kept for a limited time, for security and abuse prevention.
- A keyed one-way code of your phone number, with how many contact numbers were looked up recently, is kept for up to 30 days after the last lookup, so that signing up again does not reset the lookup limit.
Deletion cannot be undone
There is no waiting period and no way to restore a deleted account. Signing in again with the same phone number creates a new, empty account; your chats, contacts and settings do not come back.
Data export
Data export is not available during the beta: nothing processes export requests. If you need help with your data, ask the developer privately through TestFlight feedback.
If you cannot sign in
If you can no longer sign in, for example because you no longer have the phone number, ask the developer to delete the account for you: privately through TestFlight feedback, or through the Msgx support tracker. Do not post your phone number, messages or other personal information in the public tracker; the developer will follow up with you privately.
Privacy
How Msgx handles your information, including what is kept and for how long, is described in the privacy policy.